Customers: Page 10
How to Become the Ritz-Carlton of Your Industry in 7 (Difficult) Steps
The Ritz-Carlton Hotel Company is legendary for its extraordinary customer service (hospitality). Here are seven essentials that you can bring to your own industry as well.
This 4-Step Secret is Key to Exceptional Customer Service — And it Requires A Lot More Than Just Smiles
Exceptional customer service depends on more than smiling, empathetic employees (though they're vitally important as well!). It also requires customer service standards and customer experience systems.
Want to Unlock Unprecedented Operational Efficiency and Enhance the Customer Experience? Here's the Solution You Need.
How to transform your business through the power of API systems.
How Customer Success Can Supercharge Your Revenue
Here's how focusing on customer success can drive revenue and boost your bottom line.
How This Brewing Company Tapped Into New Revenue Streams By Putting Their Drinks In People's Fridges
Tiago Carneiro, of Novo Brazil, discusses expanding a business model, selling packaged goods, and having big ambitions.
How to Use Customer Feedback to Unlock Growth and Loyalty in 2024 and Beyond
As businesses set new goals and standards for themselves in the new year, they should place extra emphasis on retaining customers and acting upon the valuable feedback they receive.
Why This 3-letter Word Will Solve (Nearly) All Your Customer Service Problems
An expert customer service look at the essential reframing that is necessary for customer service success.
The Long Game vs. The Short Game — How Small Business Owners Can Master Authentic Customer Relationships
Success isn't just about the number of sales or the size of our businesses. It's about the relationships we build.
How to Shorten Your Sales Cycle With 9 Simple Steps
Boost revenue and enhance business efficiency with these strategies.
Early Bud Light Boycotter Kid Rock, Who Fired a Rifle at Cases of the Beer, Just Changed His Stance — Here's Why
The musician announced he's changing his tune — but photographic evidence suggests his boycott was tenuous from the start.
Panda Express Customer Attacks, Stabs Employee Over Food Order
The stabbed employee was taken to the hospital for their injuries and later released.
4 Keys to an Unforgettable Customer Experience
Exceptional service goes beyond superficial platitudes and basic hospitality.
Why (and When) Customer Lifecycle Automation is Critical in Your Business
Many business owners understand the need to use automation to grow, but there's not as much awareness about implementing customer lifecycle automation.
She Was Down to Her Last $5. Now She Runs a Multi-Million Dollar Cupcake Business.
On this inspiring episode of "Behind the Review," listen to Mignon Francois's journey from living off of $5 to owning a multi-million dollar cupcake business and becoming a successful author.
The Best Form of Marketing Is Totally Free. Here's How to Unlock It.
More than advertising and promotions, great customer service is the single most impactful factor to drive more business.