Customer Service
Why Do Customers Say Yes to Buying — But Don't Follow Through? Discover the Hidden Reasons Behind Lost Sales
Discover why potential customers often agree they like your product or service but still walk away without purchasing. Learn the hidden barriers behind these lost sales — and practical steps you can take to turn "yes" into an actual sale.
How to Consistently Exceed Customer Expectations and Build Unshakeable Trust
Delivering more than you promise builds lasting trust and sets you apart from competitors. Set realistic expectations, then consistently exceed them.
What Business Owners Must Know to Build Brand Loyalty Through Customer Experiences
Strong brands aren't built through big ad budgets but by delivering consistent, memorable customer experiences that create loyalty, trust and powerful word-of-mouth marketing.
From a Stuffed Giraffe to $3.7 Trillion Lost — Here are 5 Steps to Better Customer Service
A stuffed giraffe's Ritz-Carlton adventure shows that true client loyalty comes from culture-driven service, not one-off gestures.
Forget Follower Counts — Influence Is Now About Engagement and Community
Nano-influencers with small but loyal followings are driving high engagement, authenticity and targeted impact through niche online communities.
These Brothers Turned a 2-Man Operation Into One of the Most Trusted Companies in Their Area. Here's How.
For Jose and Michael Rodriguez of Pest Brothers, one of Yelp's Top 100 Local Businesses of 2025, success is about more than getting the job done.
Two Industry Leaders Share Their Best Advice for Restaurant Owners – And Reveal the Exact Amount You Can Raise Prices Without Losing Customers
As independent restaurants navigate rising costs, changing customer habits and the lasting effects of the pandemic, these leaders offer advice for entrepreneurs.
My Company Was 40 Days From Bankruptcy — This Communication Shift Saved Us
My struggling software company, just 40 days from bankruptcy, turned its fortunes around by shifting focus from technical excellence to proactive client communication.
She Created the Dance Studio She Was Looking For. Now, It's a Nationwide Brand.
Jami Stigliano turned her passion for dance and people into DivaDance, a fast-growing franchise that helps adults build confidence through choreography, connection and community.
Why Predictive Service Is the Next Big Thing For Your Customer Service
To drive growth, companies should transform customer support from reactive to predictive and proactive. Using foresight, ethical data and strategic alignment can turn customer experience into a key competitive advantage.
Guy Fieri Teaches His Team This Customer Service Secret — And It Can Unlock Unexpected Success For Your Business Too
We sat down with the Mayor of Flavortown to find out the philosophy that helped him build a global brand centered on food, fun, and family.
Stop the Scripted Customer Service — Here's Why You Should Focus on Being Human Instead
Customer service isn't a team. It's how your whole company shows up for your customers, especially when no one's watching.
She Went From Teacher to Owning a Business in an Unexpected Industry – And Wants Others to Do the Same: 'There Is So Much Opportunity'
Angie Snow went from teacher and stay-at-home mom to co-owner of a thriving business by embracing leadership, championing women in trades and rethinking what it means to support both employees and customers.
No More 'Press 1 for Service' — Here's How to Bring Phone Systems into the Age of Personalization
AI phone agents are revolutionizing customer service by replacing outdated, impersonal phone systems with intelligent, personalized and efficient conversations that boost satisfaction and business success.
Don't Let the Wrong Vendor Derail Your Business — Here's What to Check First
Think your shortlist of potential vendors is solid? Here's why you might want to double-check.