The Smart Way To Win Over Your Competitor's Customers Every business loses customers. Your job is to be the one they find next and stick with.
By Neil Patel Edited by Mark Klekas
Key Takeaways
- You don't need to obsess over your competitors. But you do need to keep an eye on them.
- People don't always want the cheapest option — they want the one they feel best about choosing.
- Competing on price might get someone in the door, but it rarely builds loyalty.
Opinions expressed by Entrepreneur contributors are their own.
Your competitors aren't perfect. Maybe their product underdelivers. Maybe their site is frustrating. Or maybe they just stopped paying attention to what their customers actually want.
You don't need to undercut prices or run aggressive campaigns. You just need to create a better, more helpful experience from the first click to the follow-up after purchase. Here's how.
Get visible where they aren't
If your entire marketing strategy relies on one or two platforms, you're not doing enough. Customers jump between search, social, email, marketplaces and influencers without thinking twice. If you're only showing up on one channel, you're easy to miss.
You don't need to be everywhere at once, but you should aim to be in the places where your ideal customer is already active and making decisions.
Start with your core audience: where do they discover new products or services? Are they Googling solutions? Watching YouTube reviews? Following industry experts on Instagram or TikTok?
Once you've mapped that out, make sure your presence in those spaces is useful. Don't just run ads, create content that answers questions, addresses objections or shows real outcomes. That could mean blog posts, short videos, educational guides or interactive tools.
Customers trust brands that meet them where they already are and provide value before the sale even happens.
Reach buyers earlier, more often
Today's customer journey is anything but linear. People explore, compare, revisit, research again, and then maybe convert. And it doesn't happen in one session. It happens over days or weeks, across multiple devices and platforms.
Too many businesses focus only on the bottom of the funnel, trying to close the deal without earning enough attention or trust along the way.
To change that, start thinking in terms of visibility over time, not just reach in the moment. You need to show up early, stay relevant and reinforce value at every step.
This means showing up in organic search with helpful content. Retargeting visitors who don't convert right away. Sending emails that follow up with timely recommendations. Being active on the platforms where your customers hang out, not just the ones that are easy to manage.
The more consistently you show up with the right message, the less likely people are to wander off to a competitor before buying.
Related: This Is Your Secret Weapon for Better Customer Experience
Clean up conversion roadblocks
Getting attention is one thing. Turning it into action is something else entirely.
Many businesses lose potential customers not because their offer isn't strong, but because the buying experience feels like work. It might be a website that loads slowly on mobile, a checkout page that's hard to understand, or messaging that leaves people guessing what they're actually getting.
Start by looking at your site through a customer's eyes. Is it obvious what you offer and who it's for? Is the navigation clean and easy to follow? Are your calls to action clear and specific? Small issues in the user experience create hesitation. And hesitation leads to abandonment. Improve how you communicate your value. Use customer language, not industry jargon. Make sure trust signals are present throughout, things like testimonials, clear return policies or even just consistent branding from page to page.
When people feel confident in what they're seeing, they're much more likely to take the next step.
Compete on value, not price
Competing on price might get someone in the door, but it rarely builds loyalty. Eventually, someone else will offer a bigger discount. If customers don't see a reason to stick with you beyond price, they won't. Your focus should be on showing value, what makes your product or service the better choice, even if it costs more. That could mean highlighting your customer support, faster turnaround times, better materials or proven results.
The way you frame your pricing matters. Instead of apologizing for your rates, explain why they're worth it. People don't always want the cheapest option — they want the one they feel best about choosing.
Give them clarity, confidence and real outcomes, and price becomes a smaller part of the decision.
Related: The 2025 Business Guide to Using Reddit Effectively
Use email to build loyalty, not just blast offers
Email works best when it's personal, timely and tied to what the customer actually wants.
That starts with how you onboard people. When someone joins your list, they don't need a discount code right away. They need context. A quick welcome that explains who you are, what to expect, and why they should keep reading your emails. Set the tone early, and they'll stay engaged longer.
From there, think in terms of real behavior. If a customer adds something to their cart and leaves, follow up with a simple, friendly reminder. If they make a purchase, send more than just a receipt. Help them get the most out of the product. If they've bought from you before, offer something based on what they already like, don't make them start from scratch.
Also, email cadence matters. Sending too frequently trains people to ignore you. Sending too little makes you forgettable. Test timing. Watch engagement. Adjust as you go. Good email builds momentum. It's a way to stay connected between purchases, keep your brand top of mind and move casual customers toward loyalty.
Reduce cart abandonment with clarity and trust
When someone leaves your checkout page, it's usually because something felt off. They might not even realize why — they just hesitate, close the tab and move on. This isn't about aggressive follow-ups or clever copy. It's about making sure your checkout experience gives people every reason to trust the process and finish what they started.
Start by cleaning up the flow. Make sure the form is simple. Get rid of distractions. Keep the steps short, especially on mobile. If anything takes more than a few seconds to load or feels like work, you're going to lose people. Then, look at what's missing. Are shipping costs clearly explained? Is the return policy easy to find? Do you have a trust badge or customer review near the final call to action? These details reassure people when they're deciding whether to buy.
Follow-up matters too. If someone abandons their cart, send a reminder that's thoughtful and low-pressure. It doesn't need to be a hard sell. Just show them you noticed and make it easy to pick up where they left off.
The more confident and informed people feel, the more likely they are to complete the purchase.
Prioritize retention like your growth depends on it (because it does)
Getting new customers is hard. Keeping them shouldn't be. Loyal customers buy more often, refer others and cost far less than acquiring someone new. But too many businesses focus all their energy on the front of the funnel and treat the post-purchase experience like an afterthought.
Retention doesn't happen by accident. It comes from being consistent, responsive and helpful after the sale. That could mean offering great support, creating simple reordering experiences, sending relevant follow-ups or just checking in at the right time. It also means tracking what matters, like how often customers return, how long they stick around and what they say about you in reviews.
Brands that invest in retention don't just keep more customers. They spend less time chasing new ones.
Stay ahead by watching your competitors
You don't need to obsess over your competitors. But you do need to keep an eye on them.
If another brand in your space is gaining traction, it's worth understanding why. Are they investing in new channels? Did they change their messaging? Did they launch something new that's pulling attention away from you?
This kind of awareness gives you context. You don't have to chase every move, but you do want to recognize shifts early, before they start impacting your pipeline.
Start simple. Sign up for their emails. Follow their ads. Track changes to their site, especially their homepage, product pages, and pricing. Tools like Similarweb or Semrush can give you a high-level view of where their traffic comes from and how they're performing in search.
More importantly, listen to how customers talk about them. Check out recent reviews, social mentions, Reddit threads and YouTube comments. These are real-time signals about what people like or what they wish was better.
Sometimes, what you learn will confirm you're on the right path. Other times, you'll spot an opportunity they're overlooking. Either way, you're making more informed decisions based on what's happening now, not last quarter.
You don't need to react to everything. But staying informed helps you act faster when it counts.
Conclusion
Customers leave brands that stop serving them. And they don't leave for flashy gimmicks or deep discounts. They leave because someone else made it easier to understand, easier to trust, or easier to buy.
That can be you.
You don't need a complicated funnel or an endless budget. You just need to show up consistently, make smart improvements, and prove your value where it matters most.
When you do that, you don't have to out-shout your competition. You just have to be the obvious choice.
