For Subscribers

Want Brutally Honest Feedback From Employees? Here's How These 6 Entrepreneurs Get It. It's tough being the boss, and no one is perfect. Here's how your team can help you be better.

By Entrepreneur Staff

This story appears in the October 2018 issue of Entrepreneur. Subscribe »

Tommy Parker

Feedback is easier to give than to receive. But to be a good leader, it's crucial to get (and respond to) critiques of your style. We asked six entrepreneurs: How do you encourage employees to give honest feedback?

Related: 5 Steps for Giving Productive Feedback

1. Welcome it.

"Nothing can replace a trusted team of managers who feel secure enough to share and speak honestly. A few years ago, one told me that my weekend emails were stressing out the team. They weren't urgent messages, but the feedback reminded me that any email from your boss feels urgent. Now I save emails as drafts and send them during business hours." -- Annie Bystryn, founder, Cider in Love

2. Act on it.

"When I sense an employee is comfortable with me, I'll ask questions like "What can I do to better support your growth here?' and "Is there anything you wish I didn't say or do?' But how you act after is the most important -- it will determine how honest employees will be with you moving forward. You need to prove that you value their opinion and not show an ounce of pettiness. Nod, smile and thank them. Then fix the problem and move right on!" -- Rachel van Dolsen, CEO, RVD Communications

Related: Employee Feedback Is Only Effective If It's Done Right. Here's How to Make Sure It Lands.

3. Switch it up.

"When I visit our restaurants, I'm sitting with the general manager and the kitchen manager tasting food and providing my thoughts on the product and the execution. Once the conversation ends, I turn the tables and ask, "You're CEO for one day -- what would you do?' I then listen, take notes and follow up on anything I commit to." -- Justin Rosenberg, CEO, Honeygrow and Minigrow

4. Make it part of the culture.

"We work hard to create an open environment where employees feel empowered to suggest changes to better company culture, including suggestions regarding management. All managers frequently touch base with their direct reports to realign work slates with both business needs and employee development. Instead of a fixed annual or biannual performance review, we leave the floor open for both managers and employees to initiate feedback." -- Jessie Zeng, co-founder and CEO, Choosy

5. Take it outside.

"I try to spend social time with my teams to get unfiltered feedback. Recently, I was at lunch with one of my developers, and he told me it bothers him when I ask whether or not he is fulfilled -- it makes him feel like I don't think he enjoys working here. I've since changed the way I communicate with him and let him know that I don't question his commitment to or enjoyment of his work. I don't think he would have confided in me if we had been sitting in the office." -- Steven Clausnitzer, co-founder and CEO, Forever Labs

Related: How These Entrepreneurs Use Feedback and Honesty to Build a Thriving Business

6. Confront it.

"Don't just say you want honest input and then create virtual roadblocks where employees are too intimidated to speak out. We have company fireside chats, and I try to anticipate the tough questions I'd ask if I was in the audience and proactively address them in plain terms. If you acknowledge the obvious -- good or bad -- and address it head-on, you signal that you're open to constructive criticism." -- Chris Terrill, CEO, ANGI Homeservices

Entrepreneur Staff

Entrepreneur Staff

Editor

For more than 30 years, Entrepreneur has set the course for success for millions of entrepreneurs and small business owners. We'll teach you the secrets of the winners and give you exactly what you need to lay the groundwork for success.

Want to be an Entrepreneur Leadership Network contributor? Apply now to join.

Editor's Pick

Business News

'Pre-Boarding Scam': Customers Furious at Southwest Airlines After 20 Passengers Ask For Wheelchair Assistance to Board

A viral tweet is slamming the airline's wheelchair policy for boarding and disembarking.

Business Ideas

70 Small Business Ideas to Start in 2025

We put together a list of the best, most profitable small business ideas for entrepreneurs to pursue in 2025.

Science & Technology

How AI Is Turning High School Students Into the Next Generation of Entrepreneurs

As AI reshapes education, students are turning school problems into products and building the future economy.

Growing a Business

My Profitable Company Is Worthless to Investors — Here's Why That Works in My Favor

My business is profitable, stable and 25 years strong — but it has no transferable value. Here's why some successful companies just aren't built to sell and why that's not always a problem.

Business News

Anthropic Is Now One of the Most Valuable Startups of All Time: 'Exponential Growth'

In a new funding round earlier this week, AI startup Anthropic raised $13 billion at a $183 billion valuation.