How One Business Fulfilled a Ridiculous Customer Request A Texas hotel goes above and beyond to make the stay of an audacious lodger one he'll fondly remember.

By Kevin Allen

This story originally appeared on PR Daily

PR Daily

Hotels live and die by customer service. When it's done wrong, you can lose a customer right away. When it's exceptional--truly exceptional--the whole world might hear about it.

Exceptional is a good way to describe the customer service at Woodlands Resort in Texas after a Reddit user recently gave the following special request in their online booking:

Three red M&Ms on the counter. Not packages, just three single M&Ms. One for me, one for my girlfriend, and one to split if we get hungry late at night. And a picture of bacon set on the bed. I love pictures of bacon.

You can probably guess what happened next. The hotel delivered.

That gives special meaning to "accommodations."

The customer posted it to Reddit, and that post made its way to the front page. A hotel employee even responded to several questions in the original Reddit thread.

Tuesday morning, the hotel posted this message to its Google+ page:

One of our guests had an unusual request. It was our pleasure to accommodate his request. Who doesn't love bacon!?

You can find the original post (in all its glory) here.

Kevin Allen is a contributor to PR Daily.

Want to be an Entrepreneur Leadership Network contributor? Apply now to join.

Business Ideas

70 Small Business Ideas to Start in 2025

We put together a list of the best, most profitable small business ideas for entrepreneurs to pursue in 2025.

Thought Leaders

Cultural Fit Can Make or Break an M&A Deal

One of the most critical components for success -- cultural fit -- often falls by the wayside.

Buying / Investing in Business

Big Investors Are Betting on This 'Unlisted' Stock

You can join them as an early-stage investor as this company disrupts a $1.3T market.

Buying / Investing in Business

From a $120M Acquisition to a $1.3T Market

Co-ownership is creating big opportunities for entrepreneurs.

Productivity

You Can't Beat Procrastination With Time Management or Productivity Hacks. Here's What Actually Works.

Procrastination isn't about time — it's about emotion. Here's how to work with your brain to navigate emotions and overcome procrastination.

Leadership

The Collapse of Credit Suisse: A Cautionary Tale of Resistance to Hybrid Work

This cautionary tale serves as a reminder for business leaders to adapt to the changing world of work and prioritize their workforce's needs and preferences.