Proper Training Here's how to make sure your employees know exactly what to do:

First, tell your staff why you want to train them and thenpromptly start a program. Schedule the sessions during breakfast orlunch and provide the meal. Rent or but audio and video trainingprograms,. Some may even be available at your local library.

Reward positive performance. Verbal feedback is alwaysappreciated. Consider regarding superior behavior in a moretangible way.

This sounds silly, but make sure everyone-including you-smileswhen they're on the phone.

Customers can hear the smile in your voice, and it can have abig impact. Finally, remember training sessions don't have tobe long. Fifteen to 20 minutes a day can be worth thousands ofdollars in improved performance.

Excerpted from Get Smart: 365 Tips To Boost Your EntrepreneurialIQ